Void payments in AX 2012 R3

Cheque payments: (No review process)

Navigate to Cash and bank management > Common > Cheques.Select the cheque to reverse.Click Payment reversal.Enter a date and a reason for reversal (The reason is mandatory).Select OK to post the reversal.

Other vendor payments (Ex: Electronic payments)

Navigate to Purchase ledger > Suppliers > All suppliers.

Select the vendor that you would like to post the cancel payment against.  

Select Closed transaction editing in the Settle group of the Invoice tab. 

Find the payment you would like to cancel and tick the Mark checkbox. The corresponding invoice voucher will be marked as well.

Select Reverse on the action pane. The payment and invoice vouchers will disappear from this form.

Close the form.


Select Settle Open Transactions in the Settle group of the Invoice tab.  The two precedent reversed vouchers (Payment and corresponding invoice) are now visible in this form.Close the Settle Open Transactions form.


Select Payment journal in the New group of the Invoice tab.   

Select PAY in the Name field.Click on Lines to open the journal voucher details.Enter the Vendor account in the Account field.  

Select Functions, then Settlement. Tick the Mark checkbox for the payment voucher you are cancelling.Close the form, then a credit amount (Credit field) and a bank offset account will be automatically generated. It corresponds to the payment amount made and the bank account selected during that process.Post the journal.

Navigate to Purchase ledger > Suppliers > All suppliers.Select the vendor.In the Closed Transaction Editing form, you can see the original payment voucher and the credit payment voucher. The two vouchers are settled and the payment is fully voided.

Other Customer payments (Ex: Electronic payments)

Navigate to Sales ledger > Customers > All customers.Select the customer that you would like to post the cancel payment against.  


Select Closed transaction editing in the Settle group of the Collect tab. Find the payment you would like to cancel and tick the Mark checkbox. The corresponding invoice voucher will be marked as well.Select Reverse on the action pane. The payment and invoice vouchers will disappear from this form.

Close the form.

Select Settle Open Transactions in the Settle group of the Collect tab.   The two precedent reversed vouchers (Payment and corresponding invoice) are now visible in this form.Close the Settle Open Transactions form.


Select Payment journal in the New group of the Collect tab.  Select PAY in the Name field.Click on Lines to open the journal voucher details.Enter the Customer account in the Account field. 

Select Functions, then Settlement.Tick the Mark checkbox for the payment voucher you are cancelling.Close the form, then a debit amount (Debit field) and a bank offset account will be automatically generated. It corresponds to the payment amount made and the bank account selected during that process.

Post the journal.

Navigate to Sales ledger > Customers > All customers.

Select the customer.In the Closed Transaction Editing form, you can see the original payment voucher and the debit payment voucher. The two vouchers are settled and the payment is fully voided.

Check the allocated invoices

Navigate to Cash and bank management > Common > bank accounts

Select Transactions in the Transactions group of the Bank account tab.

Filter the list of bank transactions (Ctrl + G) by date to find the payment. 

Select Invoices on the top ribbon to view the invoices paid by the selected payment. 

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